Q1.Are you a manufacturer?
A:Yes, we are a Chinese manufacturer and factory.
Q2:How long is the delivery time?
A:For standard machines, it would be 7-14days; For non-standard machines and customized machines according to clients specific requirements, it would be 15 to 30 days.
Q3.What payment methods are accepted?
A:We accept any payment method, including T/T, L/C, and others.
Q4: How can I know if this machine is suitable for me?
A: Before ordering, we will provide every detail of the machine for your reference. Alternatively, you can share your specific requirements with us, and our technical team will recommend the most suitable machine for you.
Q5.What is your warranty or return policy?
A:The equipment has a warranty period of 12 months from the date of successful debugging. (The core component laser generator has a warranty period of 24 months)
Q6: Do you offer any technical assistance after we receive the machine?
A: Yes, we have an after-sales service team to provide customers with technical support. Our technicians can assist you with machine installation and offer remote training after you receive the machine.
Q7: If some parts malfunction during the warranty period, will your company repair or replace them for me?
A: Yes, we will. Please send the main components back to our company, and we will repair them free of charge during the warranty period and return them to you. If the faulty parts cannot be repaired properly, we will send you new replacement parts within the warranty period. PS: This does not include consumable parts or damage caused by human factors.
Q8.Can I request a customized consultation?
A:Yes, we offer free product consultation. Please submit your requirements via form or contact sales to schedule a details discussion.